Customer support challenges in insurance
42%
Insurance organizations struggle with long response times, leading to customer dissatisfaction.
29%
Insurance firms face challenges in providing 24/7 support to cater to diverse customer needs.
58%
Policyholders find claim processing delays to be their biggest challenge with customer support.
33%
Insurance agents report difficulty in handling complex policy inquiries due to lack of centralized information.
42%
Insurance organizations struggle with long response times, leading to customer dissatisfaction.
29%
Insurance firms face challenges in providing 24/7 support to cater to diverse customer needs.
58%
Policyholders find claim processing delays to be their biggest challenge with customer support.
33%
Insurance agents report difficulty in handling complex policy inquiries due to lack of centralized information.
Keep your customers happy with our insurance customer support
Support for peak hours
With our insurance outsourcing solutions, adjust your support capacity in real time during seasonal surges or unexpected demand spikes.
Dedicated experts
We have a dedicated customer support outsourcing team resolving queries from policy processing to claims management & new business setup.
Availability as per your time zone
Customers demand instant support! Hence, we offer insurance customer support per your time zone, so your clients don’t have to wait.
Tech-driven support
We use advanced customer support tools & solutions that enhance service efficiency and ensure your clients receive faster responses.
Insurance customer support outsourcing services to ensure 100% satisfaction
Inbound Customer Support
Outbound Customer Support
Live Chat Support
Email Support
Handling claims inquiries and status updates 
Our clients
Known for the best
Hear it from our clients
Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.
Isom Rigell M. Ed.
Chief People Officer
Smart tools for smarter insurance customer support
Thought leadership
Explore our insights to know what sets us apart
Frequently asked questions
Definitely, it will! While outsourcing insurance customer support, your agency can tackle a large volume of customer interactions efficiently and at a reasonable operational cost. Our trained customer support executives ensure a quick resolution, enabling your team to focus on the core insurance activities. So, why wait further? Drop your requirements now!
Our insurance customer support team follows a structured approach to claims assistance. We ensure prompt responses, document verification, and real-time status updates to every customer. We have a dedicated escalation management process for complaints that prioritizes resolution while maintaining regulatory compliance and policyholder trust.
We offer tailor-made insurance customer support services per your agency’s size, customer base, and operational requirements. Whether you want 24*7 assistance or support for a specific insurance activity, we are there for you. Get tailored outsourcing services for customer support that are aligned with your business goals and requirements.
We ensure prompt responses with a team of trained insurance customer support agents, multi-channel support, and automated solutions. We follow a structured workflow prioritizing claims and policy-related queries to reduce resolution time and improve customer satisfaction.
Being a leader in BPM and outsourcing since 2006, FBSPL can be your trusted customer support outsourcing service provider. With us, get assistance to:
- Domain-specific experts
- 24*7 support
- Availability as per your time zone
- Trained experts
- Back-up services at zero additional cost
Talk to our experts
Need immediate assistance? Talk to us. Our team is ready to help. Fill out the form below to connect.
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