You should invest in pre-sales support if you think the following are essential for your E-commerce success:

• Timely and Accurate Answers: Build trust and credibility by accurately addressing your potential customers' queries.
• Buying Decisions: Make consumers familiar with your unique selling points and boost your conversion rates.
• Reduce Cart Abandonment: Know what makes your customers leave their purchase journey midway. Provide solutions that convince them to buy.
• Competitive Advantage: Gain competitive advantages by digging deeper into your consumer's and competitors' persona.

Each brand has its unique selling points, and our specialists are adept at emphasizing them at the right moment to persuade customers. We believe a brand represents more than its cost. The value, credibility, and experience it provides distinguish it from competitors.

We understand that customers may feel frustrated before or after purchasing a product. Therefore, before offering any recommendations, our team puts themselves in their position. The goal is to present solutions and foster a situation that benefits both parties.

We first review the customers' order history to understand their buying patterns and whether they have been purchasing with us frequently or rarely. Next, we check for any existing coupons. However, in the first place, offering coupons is not our primary focus. Instead, we assess the product's profit margins to determine if there is any room for discount. Our strategy is aligned to maintain a balance between customer satisfaction and business profitability.