It’s 2025, and the insurance market is witnessing a huge influx of technology to enhance productivity and improve customer satisfaction. Therefore, the need to keep up with the pace of the industry is highly advisable for insurers.
The use of technology for handling insurance claims has soared to unprecedented levels due to the increasing demand for automation, data analysis, and real-time insights. For that reason, providing excellent customer experience via claims management has become one of the most essential business assets.
But the question remains, why are some insurers still struggling to cope with the latest market tools and software to optimize their insurance claim process?
The answer is simple. If you aim to thrive and keep yourself ahead in the industry, insurance claim management software can be a key to your success. With the proper application and understanding of certain advanced software, insurers can boost their productivity, automate routine tasks, and reduce operational costs, which eventually benefits both Insurers and their clients.
In this blog, we intend to explore various top insurance claim management software options to watch for in 2025 and provide a comparative review to help insurers choose the best solution for their needs. We will also identify the key trends in the insurance claims management system.
Top insurance claim management software in 2025
Insurers use different software to fulfil different needs. Here are some of the insurance claims management software that will rule the market in 2025.
1. Guidewire ClaimCenter
Guidewire ClaimCenter is primarily built for Property and Casualty (P&C) insurance aimed at stimulating growth, digital engagement, and innovation. This insurance claim management software integrates core, machine learning, analytics, and digital technology to provide its platform services via the cloud.
It also uses AI and automation to help reduce manual interventions, improve claims outcomes, and enhance overall efficiency.
Key Features:
- All-inclusive claims lifecycle management
- Integration with third-party systems
- AI-driven claims processing
- Customizable workflows
- Real-time analytics
Why choose it: Guidewire is one of the most established names in the insurance software space. Ask why? Because it offers a user- friendly interface, real-time analytics, and customization options that makes it a strong contender for large and mid-sized insurers alike.
2. Duck Creek Claims
Duck Creek’s insurance claims management software supersedes others in regulatory compliance, rapid deployment, and flexibility. By using technologies such as AI & Machine Learning and Cloud-native, it helps insurers build a robust insurance IT platform for rapid product launches.
Key Features:
- Cloud-based platform with flexible deployment options
- AI and automation-powered workflows
- Customizable user interface
- Mobile-friendly
- Data-driven decision-making tools
Why choose it: Duck Creek offers highly customizable and tailored solutions that adapt to the specific needs of the insurers, providing them with a competitive edge in the marketplace. The solution is particularly attractive for insurers looking to manage claims across different lines of business.
3. ClaimXperience
ClaimXperience is an easy-to-use platform that connects with multiple third-party systems and offers a mobile-first approach, guaranteeing smooth experience for both clients and insurers. Its centralized virtual claims adjusting platform improves collaboration between all participants involved in the claim lifecycle.
Key Features:
- Self-service claims filing for customers
- Real-time status updates
- AI-powered claims triage
- Automated customer communication
- Customizable workflows and reports
Why choose it: With its emphasis on customer-focused features, ClaimXperience is perfect for insurers looking to improve usability and customer satisfaction while maintaining operational efficacy.
4. Insly
Insly is a low-code software provider that allows insurers to automate their claims processes with low running costs and limited IT transformation. It provides complete claim management solutions to small businesses and startups aiming to have rapid growth.
Some add-on services like accounting, reporting, and claim management tools further strengthen Insly's capabilities to reform and optimize insurance claim management.
Key Features:
- Launching your insurance product
- Claims tracking and reporting
- Policy management integration
- Multi-language and multi-currency support
- Distributing your insurance product
Why choose it: It is a feature-rich claim management platform focusing on insurance processes such as documentation, invoicing, debt management, billing, business intelligence management, and reporting. It is a multi-language tool covering pretty much all major languages.
5. Sapiens ClaimsPro
ClaimsPro provides a comprehensive and highly adaptable core claims system, ideal for both personal and commercial lines of business, including workers’ compensation. It mainly focuses on P&C claims management and offers key features like configurable claims rules, intelligent and configurable workflow, and claims dashboard with drill-down functionalities.
Key Features:
- Multi-line claims support
- Integrated workflow automation
- Real-time claims tracking
- Fraud detection and prevention tools
- Cloud-based, mobile-friendly platform
Why choose it: Sapiens Claimspro is highly recommended for larger insurers due to its robust set of features and strong focus on fraud detection, analytics, and operational efficiency.
6. Zywave Claims Management
Zywave’s claims management software is particularly suited for commercial insurers for brokerage and consultation solutions. With its ability to integrate with other Zywave tools, it provides support to insurers more effectively and enhances collaboration with clients. Using its sales management and client delivery solutions, it delivers unparalleled content services and exceptional customer support.
Key Features:
- Automated claims workflows
- Document management and storage
- Real-time updates and communication
- Claims analytics and reporting
- Integration with other Zywave tools
Why choose it: Zywave refines your sales and renewal process and boost engagement by providing timely and personalized content to clients.
Comparative analysis: Which software is right for you?
| Feature | Guidewire ClaimCenter | Duck Creek Claims | ClaimXperience | Insly | Sapiens ClaimsPro | Zywave Claims |
| Cloud-based | Yes | Yes | Yes | Yes | Yes | Yes |
| AI/Automation features | Yes | Yes | Yes | No | Yes | Yes |
| Customizable workflow | Yes | Yes | Yes | Yes | Yes | Yes |
| Fraud detection | No | No | No | No | Yes | No |
| Mobile-friendly | Yes | Yes | Yes | Yes | Yes | Yes |
| Best for | Large insurers | Mid-size insurers | Customer experience | Small insurers | Large insurers | Commercial insurers |
Key trends shaping insurance claim management in 2025
In an ever-changing industry like insurance, keeping up with the latest trends can be a challenging task. So here are some trends that can likely shape the insurance claim management process in 2025 and beyond.
1. Increased use of Artificial Intelligence (AI) and Machine Learning (ML)
Insurers use AI and ML to integrate claim handling for process automation, enhance fraud detection, and improve underwriting accuracy. These technologies can be used to analyze huge datasets to assess risk and fast claim settlements. The focus of implementing AI and ML is to automate redundant tasks while having human oversight into making complex decision-making.
2. Digital claims processing and virtual adjustments
Inevitably, there is significant shift towards digital and virtual claims processing wherein insurers use latest tech to manage claims, including the use of mobile apps for filing claims, increasing customer interaction with AI-powered chatbots, and virtual claim inspection to reduce the human efforts. This trend provides more accessible and personalized services, that eventually speeds up the claims process and improves customer satisfaction.
3. Strategic outsourcing and cost management
Strategic outsourcing helps insurers manage costs and focus more on their core competencies like underwriting and claims management. This trend helps insurers scale their operations, reduce overhead costs, and assign external expertise for fraud detection or claims processing.
4. Adoption of blockchain for transparency and fraud reduction
With the use of blockchain technology, insurers can become more transparent with the clients, reduce fraud, and simplify claims processing. As blockchain provides a secure ledger of transactions, it simultaneously reduces the fraudulent claims and errors in data handling.
5. Climate resilience and claims management
When nature strikes, insurers use different claim management strategies to deal with more frequent and severe natural disasters. In these scenarios, insurers offer incentives for climate-resilient upgrades and developing new products or services to mitigate risks related to climate events.
Conclusion
All the above-mentioned claim management software will help you streamline end-to-end claims by efficiently handling unstructured data. But before choosing any of these software, businesses should have clear business goals and expectations.
At FBSPL, our experts get into the nitty-gritty of every business requirement and then integrate the software for streamlined claims management. So, if you are still struggling with the thought of - “How to choose the best claims management software for my business?” We can help you. Connect with our experts or drop your business requirements.
