How we brought 200% revenue growth to a client who was unsure about outsourcing?

Story of an agency that is changing the way people buy insurance

Our client is an independent agency that challenges traditional methods to make insurance simple, transparent, and convenient.

Offering a wider range of services, including auto, homeowners, life, and commercial insurance, the client is committed to giving its customers a smooth policy processing journey from beginning to end.

When our client was in doubt

Lacking prior experience in outsourcing, specifically for earnout and clawback models, our client was gripped with uncertainties such as:

• If their data will be safe and secured with the third-party
• How can they keep control over their process after outsourcing?
• Can outsourcing partners really deliver high-quality work?
• Is there a possibility to communicate, seek progress reports, and give feedback anytime during working hours?  and many more

When we turned doubt into an everlasting success narrative

Initiated a pilot project

To build confidence and demonstrate our team's expertise, we proposed a pilot project without any commitment to outsourcing large-scale projects. The purpose was to give them firsthand experience of our quality work and robust frameworks for communication and transparency

Got to the roots of challenges

We began by asking the following questions:

• Tell us about the software/platform that you are using currently.
• How do you measure or define the success of this project?
• Is there any specific regulatory or compliance you want us to follow for this project?
• Help us know your expectations in terms of communication and collaboration during the project-delivery phase.

And many other inquiries aimed to dig deeper into clients’ pain points.

Offered solutions that actually work

After comprehending the root cause, we proceeded with:

• Analyzing historical performance trends, market dynamics, and other factors to assess future risk.
• Reviewing and comprehensively understanding the terms and conditions.
• Automating and standardizing processes.
• Utilizing various valuation techniques to achieve our goal.

Moreover, by maintaining a culture of transparent communication, regular progress updates, status reports, and constructive feedback throughout the project-delivery phase, we not only alleviated the client's outsourcing-related concerns but also demonstrated our commitment to delivering value and surpassing expectations.

Here's how we enabled our partner to lead the change

1. Improved engagement by 100%

Simplified workflow boosted engagement by 100%, resulting in the acquisition of 16 more agencies by our client.

2. Achieved a 200% increase in revenue growth

Due to expanding to 16 agencies from 1, the client's revenue from financial modeling increased by 200%.

3. Reduced manual interactions by 50%

Automation and process standardization curtailed manual intervention by 50%

4. Decreased processing time by 40%

Reusable templates and detailed course of actions minimized processing time by 40%

Wondering how we became the driver of change when our client spread its wings in the insurance market and acquired 16 agencies?